A ticket management system, also known as a Help Desk or Support Ticketing Management System, allows businesses to implement effective workflows for their support departments. Esteps Service Desk is a fully-featured, cloud-based ticket management system that is part of the Esteps platform. This platform includes Remote Monitoring and Management (RMM), Patch Management, Mobile/Endpoint Security Management, and other essential IT management tools for Managed Service Providers (MSPs). Through the use of administrators and help desk staff, MSPs can keep track of tickets raised by users, attend to them, reassign them to appropriate departments or organizations, and generate reports. The Esteps platform provides a complete, scalable, and centralized IT management solution for MSPs in a single, easily navigated console.
