IVR Solutions
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IVR System for your Business
Esteps’s Cloud IVR System
Get more leads with our cloud IVR system
With esteps personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.
Get a professional image for your business
Use your IVR system to respond to all customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent to highly organized business communication system with an IVR number
Boost agent productivity
Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues.
Use esteps IVR system to handle a large call volume
Forget about the peak hour call load with esteps cloud IVR solutions and handle up to 50 calls concurrently
Create a personalized experience for your customers
How the best IVR technology in India improves customer experience
Esteps’s Personalized IVR system greets you by your name which creates a great impression on your callers. and The IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.
Create IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents