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A technology driven ITIL Certified professional with over 20 years of rich experience in Transition, Project Administration, Software Development, Database Administration, Project Management, FMS Operations and Service Delivery Resource. Adept in developing & documenting ITIL processes (Service Management, Change Management, SLA Management, etc.) and their implementation and maintenance.Distinction of having visited U.S.A, Macau, U.K., Amestradam & Hong Kong. Strong communication, collaboration & team building skills with deftness in training and supporting end users as well as developing technical staff to achieve performance objectives. Mr. Madan has worked with HCL Technolgies, understanding business needs and spearheading business process restructuring initiatives regarding establishment of IT infrastructure including procurement of hardware and software.
Managing & delivering Onsite & Offsite projects scheduling and analysis,evaluating and assessing requirement of Data centers, Spearheading Software Development & Application Support, Infrastructure Management, Data Center Operations, Service Desk implementation on Pan India basis.Handling Service Desk Management & IT Infrastructure Management for major clients like ABN Amro Bank, HSBC Bank, Bank of America, Bharti Televentures Ltd & Hindustan Times.Avaya. He has expertise in Digital Marketing & Web based solutions.